(L-r) Clearwater ICBC agency workers Louise Richardson and Margaret Ann Proulx accept a certificate from regional broker relations representative John Ferriss as Mayor John Harwood looks on. Missing is agency worker Lisa Jensen. The local agency has been judged one of the top 29 of the 900 in the province, based on the low number of errors and other problems (those in the top 29 are not ranked). 'This means they are giving their customers excellent service and ICBC excellent service,' said Ferriss.