Victoria-based real estate development company Totangi Properties has taken top prize nationally in the custom builder – small volume category for customer satisfaction in the building industry for their homes at Woodland Creek in Sooke. Regarded as a benchmark of customer service performance, the Avid Awards are given out throughout North America to builders who have set the highest standards for home quality and customer service. This is the first time a Vancouver Island company has received this prestigious recognition.
“We are excited and honoured to receive this recognition from Avid,” said Blair Robertson, co-owner of Totangi Properties Ltd. “It’s a validation of the great work that our skilled building and sales team provides and of the positive lasting relationships we are able to build with our customers.”
In North America, Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers since 1992. Purchasers of homes at Woodland Creek are given a voluntary independent survey 30 days after move-in and again one year later. The surveys tracked their satisfaction with their homes and experience of working with the builder.
“Totangi has been phenomenal for their customer service and as home builders,” said Kala Souter, homeowner at Woodland Creek. “The surveys gave us the opportunity to give our feedback, which in our case was very positive – in fact we even recommended Totangi to our friends who are building a house.”
Totangi Properties is a locally-owned and operated property development and land management company established in 1968. Brothers Warren and Blair Robertson worked closely with a talented team of local professionals and the District of Sooke in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value. For more information, visit www.totangi.ca
