I was out recently doing the grocery shopping … something I love to do for my family. I am a 73-year-old man and when I see a man sitting in his car while his wife is in shopping, I think: ‘Shame on him; he is missing a whole lot of life.’
After visiting all the big stores, I went into the new Superstore last. As I went in I noticed how bright it is and how nice and wide the aisles are — very nice.
I wanted something from the bulk section and found it very easily, then asked a clerk where my next item was and she promptly replied ‘right at the end of that aisle’. Sure enough, I got what I wanted right there. I asked another clerk for help finding a health food product and she spent considerable time looking for it with me but could not find it, so recommended I check in the drug store. The clerk in the drug store also pleasantly offered to help me look for it, awesome.
Then I was off to look for my next item and the clerk I asked, although busy on the phone, suggested the aisle to look in, but when I got there I couldn’t find the item so I asked another clerk. He took me to the product but it was not the one in the flyer so he sent me to the service desk to inquire. There, the manager Steve said ‘come on, let’s go and look for it’ so we did, and on the way he asked me how my day was going and I said I was having a great day.
The product was actually not on the shelf, so he gave me another brand name product instead for the same price. I happily checked out at the till and thought, ‘Wow, what an awesome experience — service, service, service.’ They have me hooked. Keep it up Superstore. I say awesome.
Larry Stroud
Penticton
