For the 13 years that I have lived in Salmon Arm, I have always thought of myself as a resident and property owner.
Never have I considered myself to be a customer, nor do I expect the property owners that are in the lobby at city hall paying their 2013 Property Tax or the occasional visitor who has a parking violation to pay consider themselves to be customers.
On page 28 of the 2012 City of Salmon Arm Annual Report the word “customer” appears 12 times.
I encourage our city to adopt a more citizen-centric approach when referring to the citizens, property taxpayers and visitors of Salmon Arm.
Warren Welter
