Customer service appreciated

Highway 97 traveller appreciates friendly help and customer service in 100 Mile House

To the editor:

I want to recognize one of your local businesses – Country Tire.

While on vacation, I (luckily) stopped in 100 Mile House to fuel up and have dinner. When I pulled into the Save-On-Foods parking lot, I discovered three of the studs on my boat trailer had sheared off and all others were loose.

I was directed first to another tire shop, and although they would have liked to help, they were just too busy and called Country Tire for me.

Country Tire was also very busy, but said if I could limp the boat and trailer to their shop they would see would could be done (my apologies to the logging truck drivers who had to follow me up that hill at about three km/h).

A kind lady stopped and assured me I was on the right road and went ahead to let them know I was coming.

Once at Country Tires’ shop, owner George Ebrune greeted me with a big smile and let me know they would get me back on the road ASAP.

Well, as luck would have it, they couldn’t locate the proper studs for the wheel so George told me to just get comfortable and camp in his yard. The next day, they did get the trailer wheel repaired and I was thinking, “boy this is going to hurt the old pocket book,” but once again, I was pleasantly surprised and felt Country Tire did me more of a favour than made money on the repair.

Considering I was a first-time customer and from out-of-province to boot made it even more special and appreciated.

I just want to send out a huge thank-you to George and his staff.

 

Dave Hay

Valleyview, Alberta

100 Mile House Free Press