Dear Editor:
When one lives in a community that functions smoothly — one might even say seamlessly — with work performed by staff that we may never see and ordinarily never meet face to face, we take it all for granted.
We don’t think about the background planning, procedures and work that go into providing us with all the infrastructure requirements.
I had occasion to contact the Public Works division of the Municipality of Summerland last week.
I left a phone message after hours on a Friday and my call was returned promptly on Monday morning.
The person who responded, the works foreman, came to the sight immediately to look at and discuss the situation with me.
The works foreman and a member of the works division staff attended at the site a short time later.
They informed me what needed to be done and said it would be done that day. When I returned from choir practice shortly after noon that day, I was pleasantly surprised to find that the work was already done and the site all tidy and clear.
My heartfelt appreciation and thanks to the works division foreman and work crew for their courtesy, professionalism, promptness and exemplary work ethic while dealing with this matter.
A reassuring friendly voice and smiles certainly lightened a worrisome situation for me.
Loretta Krauter
Summerland
