It’s unfortunate letter writers Geoff Moxon and Jane Stevens (“Held hostage on the phone,” Nov. 5) have had negative experiences with Shaw. Many others are probably experiencing similar frustrations.
However, I’ve found Shaw to offer a “call back” service with an estimated time for the call back, so a person can get on with whatever it is for the time being without being “held hostage” as Jane Stevens experienced.
In my opinion, Shaw’s service has been extremely good and reliable in all aspects to any problems I’ve encountered. Furthermore, there is an added feature called “Shaw friends” where members can enjoy discounts on special offers, win trips to exclusive events, special event tickets and other goodies as well.
I’m not a spokesperson for Shaw, but there was a time I was a critic and had a terrible attitude towards them. Because of their improvements and changes for the better, I now think they’re a very good service provider at this point.
As for Mr. Moxon’s suggestion that “we all migrate to some service provider that really cares,” whom would he suggest other than Telus or Shaw?
Brian Batke, Cloverdale
