Whether you are zip-lining in B.C., skiing in Europe, or watching a musical performance in China, it’s all about the experience. And if you’re footing the bill, you want it to be the best experience ever.
Join Chris Voss Tuesday in Kelowna as he examines how organizations design high-experience services for consumers.
Voss is emeritus professor at the London Business School and professor of operations management at Warwick Business School in the U.K.
His visit is part of UBC Okanagan’s Faculty of Management Visiting Speaker Series.
Voss will speak at the Rotary Centre for the Arts, 421 Cawston Ave., at 7 p.m.
The event is free and open to the public. Register at: march2015vsschrisvoss.eventbrite.com.
